Robotic Process Automation

Automate repetitive manual processes by creating, scheduling, managing, and monitoring intelligent bots.

Service Offerings

Consulting Services
Implementation Services
Managed Services

Consulting Services

We learn about your business process, assess your automation readiness, determine the requirements of Center of Excellence (CoE) and develop an automation strategy and a roadmap

Implementation Services

We execute your automation strategy and implement RPA solutions that work in production environment, while establishing governance and developing on RPA CoE

Managed Services

We manage, enhance, monitor and continually optimize your Robotic Process Automation implementing while augmenting the RPA CoE with best practices

Industries

Finance and Banking
  • Client Onboarding
    RPA has helped financial institutions in reducing the turnaround time required to onboard a new client by automating the KYC checks, credit scoring, workflow management, etc.
  • Customer Communication
    RPA has helped in communicating with the customers in a better manner through the automation of both events based and periodic communication and transaction alerts.
  • Compliance
    RPA allows banks to manage high-volume processes across complex infrastructures. It simplifies compliance by keeping detailed logs of automated processes, automatically generating the reports an auditor needs to see, and eliminating human error.
  • Transaction Processing
    RPA enables banks to handle excepts and operational errors by reviewing, reprocessing and updating failed transactions across multiple functions.
  • Customer Servicing
    RPA helps bankers deal with multiple queries from customers ranging from account enquiry, to loan enquiry to bank frauds. It also helps in reducing the time taken to verify customer details from disparate systems.
Insurance
  • Claims Processing
    RPA helps insurers in gathering data from various sources and processing the claims accurately and quickly leveraging rules-based decision making.
  • Underwriting
    RPA helps insurance companies mitigate risks and move from being risk insurers to risk mitigators. RPA in underwriting will help insurers to onboard new customers while reducing the turnaround time.
  • Regulatory Compliance
    RPA plays a critical role in improving governance and regulatory compliance. It simplifies compliance by keeping detailed logs of automated processes, automatically generating the reports an auditor needs to see, and eliminating human error.
  • Fraud Detection
    RPA and AI help in mitigating risks by detecting fraud in transactions by analyzing data and finding unusual patterns / trends and suspicious behavior.
  • Policy Management
    RPA enables insurers to administer insurance policies from issuing policies to endorsements/changes in the policy to cancellation of policies, by automating the back-end processes.
Health Care
  • Billing and Claims Processing
    RPA helps healthcare companies in gathering data from various sources and processing the claims accurately and quickly leveraging rules-based decision making.
  • Patient Enrollment
    RPA helps capture patient information at the point-of-service accurately, and updates the information into the revenue cycle system resulting in increased clean claim transmission and timely reimbursement for services.
  • Eligibility Verification
    RPA is used by healthcare providers to get data on patient’s coverage, out-of-network benefits and other insurance information. It helps them submit clean claims, while avoiding claim resubmission, reduce rejections / denials, and increase upfront collections.
  • Regulatory Compliance
    RPA plays a critical role in improving governance and regulatory compliance. It simplifies compliance by keeping detailed logs of automated processes, automatically generating the reports an auditor needs to see, and eliminating human error.
  • Clinical Documentation
    RPA helps healthcare providers in creation of a digital records detailing the medical treatment, medical trial or clinical test, which is accurate, timely and reflects the specific services provided to the patient.
Retail
  • Consumer Behavior Analysis
    RPA can be used to bring clarity in understanding customer behavior that would help drive effective trade promotions, reduce cart abandonment, product recommendations, follow-up discount codes, manage subscription and loyalty card management.
  • Sales Analysis
    RPA solutions can be used to collect sales data and sales reports that help in providing real-time insight and help the retailers in conducting effective post-mortem analytics to better understand sales patterns.
  • Logistics and Supply Chain Management
    RPA is helpful in efficient management of logistics and supply chain enabling organizations to monitoring inventory levels, shipping the goods from suppliers to consumers and tracking the shipment, including notifying the business at all stages.
  • Order and Payments Processing
    RPA is being used to automate order and payments processing by integrating with multiple applications / databases including payment gateways. Right from product selection to payment processing to order placement confirmation the whole cycle can be automated.
  • Returns Processing
    RPA is used by retailers to authorize and process customer returns more quickly and efficiently. The bots are used to update the inventory database and customers’ billing resulting in cost reduction for the business.
Manufacturing
  • Purchase Order Creation
    RPA can be used to automate Purchase Order creation without errors. It is a rule-based process starting from extracting data from systems, requesting approvals and processing the request.
  • Inventory Management
    With RPA, real-time level of the inventory can be tracked. RPA bots can predict the ups and down in the demand from the past data and can help in getting prepared for the change in market demand.
  • Customer/Vendor Support
    With the help of RPA requests related to shipment status, delivery date and invoice details can be automated. RPA can read a request from email or Chatbot, check system/ERP for the details and reply back thus reducing the response time significantly.
  • Automated ERP
    RPA can automatically process and verify invoices in different systems, sends it to accounts for payment, check the payment status and notify the team as per the SLA.
  • Process monitoring and analytics
    Real-time reporting provided by the software robots allows manufacturers to determine optimal inventory levels based on previous needs, and to modify current operations based on patterns in customer demand. Intelligently schedule and execute with RPA robots.

Benefits

01
Accelerate time to value

Create, test and deploy new automation schemes in hours, instead of days or months

02
Reduce human error

Virtually eliminate copy-and-paste mistakes from entering the same data into multiple systems

03
Increase throughput

Complete automated tasks in seconds or minutes to deliver higher value for your customers

04
Improve customer experience

With robots handling tasks, teams are free to deliver extra service to the customers

Why Choose Cloudesign

Expertise

Our experts analyze a set of business processes in details to pinpoint your key issues and automation possibilities.

Technological readiness

We analyze for your selected processes the different systems used and potential RPA solutions.

Security

We assuage the concerns that come from a cloud-based RPA platform.

Operational Simplicity

Maintain unwavering standard for seamless integration with existing security systems and tools.

10+

successful RPA implementations

6-8 weeks

Implement time of an RPA solution

65%

Lower costs